Frequently Asked Questions — pk598 Help Centre

No. pk598 operates a strict one-account-per-person policy. Creating duplicate accounts — whether under the same name or different personal details — is a breach of the Terms and Conditions and may result in permanent account closure and forfeiture of any balances.

You must be at least 18 years of age, or the higher minimum required by the operator or the applicable license jurisdiction, to register and play on pk598. Age verification is a mandatory part of the KYC process. pk598 does not permit access by minors under any circumstances.

On the login screen, click the 'Forgot Password?' link and enter the email address registered to your account. A password reset link will be sent to that email. If you do not receive the email within a few minutes, check your spam or junk folder. For further assistance, contact support at [email protected] — plain text only, not a clickable link.

Basic details such as your contact number and communication preferences can be updated through the Account Settings section once you are logged in. Core identity information — such as your name and date of birth — is set at registration and tied to your KYC verification. If a correction is genuinely needed, contact the pk598 support team with supporting documents.

pk598 supports a range of deposit methods familiar to Pakistani users, including bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, mobile wallet options such as Easypaisa and JazzCash, the Raast instant payment system, and selected cryptocurrency options including BTC and USDT. These names are local payment references only and do not imply that any provider endorses or supports gambling.

Minimum deposit amounts vary by payment method and are displayed in the cashier section at the time of deposit. As an illustrative example, a minimum deposit of PKR 1,000 may apply for certain methods. Always check the current minimums displayed in your account cashier, as these figures are set by the operator and subject to change.

Withdrawal processing times depend on the payment method selected. Cryptocurrency withdrawals are typically fastest. Standard bank transfers — for example via HBL or UBL — may take up to 72 hours in addition to any KYC review period. Withdrawals are processed to the same method used for the original deposit where possible.

Minimum withdrawal thresholds are displayed in the account cashier and vary by payment method. As an illustrative example, a minimum withdrawal of PKR 500 may apply. Actual minimums and maximums are set by the operator and are subject to change. Check the cashier for current figures before submitting a withdrawal request.

Withdrawals may be placed on hold if your KYC verification is incomplete, if the withdrawal request triggers a routine fraud or AML review, or if the amount exceeds standard threshold limits. In most cases, providing the requested verification documents resolves the hold quickly. Contact support at [email protected] — plain text, not a clickable link — with your account details if you need assistance.

pk598 requires that all deposits and withdrawals be made using payment accounts registered in your own name. You may not deposit or withdraw via another person's mobile wallet, bank account or payment method. This policy is in place to comply with anti-money laundering requirements and to protect all users.

pk598 covers a wide range of sports markets including Pakistan cricket and ICC tournaments, PSL T20 league matches, English Premier League and international football, UFC and combat sports events, and more. Live in-play betting is available on selected matches. Markets and coverage are subject to change based on event schedules and data feed availability.

Live betting lets you place wagers on events that are already in progress — such as a PSL T20 innings or a live UFC round. Odds update in real time as the match develops. Markets may be suspended briefly during key moments such as wickets, goals or round changes. Bets placed before a suspension are accepted at the odds shown at the time of confirmation.

pk598 offers a full live casino suite with real dealers streamed in high definition. Available games typically include live baccarat, live roulette, live blackjack, live andar bahar and a variety of live game show formats. Slot games are also available. The specific titles and tables available may vary at any time.

pk598 supports multiple odds formats including decimal odds, fractional odds and American (moneyline) odds. You can switch your preferred display format in your account settings at any time. Decimal odds are the most common format used by Pakistani players and are the platform default.

If an event is cancelled, abandoned or postponed beyond the timeframe set out in pk598's betting rules for the relevant sport, affected wagers are typically declared void and the original stake is returned to your account balance. Specific settlement rules for each sport are published in the platform's betting rules section. Result disputes are handled in accordance with official data provider outcomes.

pk598 runs a range of promotions that may include a welcome deposit bonus for new users, reload bonuses for existing players, free bets on selected sports events, cashback offers and seasonal promotions tied to events like ICC tournaments or PSL T20. All bonuses are subject to specific terms including rollover requirements, maximum cash-out caps and expiry dates.

A rollover requirement — also called a wagering requirement — is the total value of qualifying bets you must place before bonus-derived winnings can be withdrawn. As an illustrative example, a PKR 1,000 bonus with a 30x rollover requires PKR 30,000 in qualifying bets. Always check the specific rollover multiple stated in each promotion's terms before claiming.

Not always. Most pk598 bonuses specify which games or sports markets qualify for rollover purposes. For example, a sports bonus may only count bets placed at minimum odds of 1.80, while a casino bonus may exclude certain game types from wagering contribution. These restrictions are detailed in each promotion's specific terms.

Promotion mechanics vary by offer. Some bonuses are credited automatically on deposit; others require you to opt in via the promotions section of your account before depositing. Check the specific claim instructions for each active promotion carefully before making a deposit, as missed opt-ins cannot usually be applied retroactively.

KYC — Know Your Customer — verification is mandatory before any withdrawal is processed and may be required at other points on the platform. It confirms your identity, verifies your age (18+ or higher as applicable) and helps pk598 meet anti-money laundering obligations. Completing KYC promptly avoids delays on your first withdrawal.

Standard KYC requires a valid Pakistani CNIC or passport showing your full name, date of birth and photograph; proof of address such as a utility bill or bank statement dated within three months where requested; a selfie or liveness image for identity matching; and proof of payment method ownership. All documents must be genuine and unaltered.

pk598 protects personal data using SSL/TLS encryption for all data in transit, hashed password storage, strict access controls and secure document handling for KYC materials. Full details of how your data is collected, stored and used are set out in the pk598 Privacy Policy at pk598.cam/privacy-policy.

pk598 provides deposit limits, loss limits, session time limits, reality check pop-ups, a cooling-off time-out feature and full self-exclusion options ranging from six months to five years. These tools are available through account settings. Limit reductions take effect immediately; increases are subject to a cooling-off period. Self-exclusion requests can also be submitted directly to support.

To activate self-exclusion, contact the pk598 support team at [email protected] — plain text only, not a clickable link — and state "Self-Exclusion Request" clearly along with your account username and your chosen exclusion period: six months, one year, two years or five years. Self-exclusion is binding and cannot be reversed before the minimum period has elapsed.